Frequently Asked Questions & Answers
FIFTEEN51 Apartments »Find answers to our most frequently asked questions.
FAQs
Is there a communal fire pit area for residents to gather and socialize?
Yes, we have a designated fire pit area where residents can gather, relax, and enjoy cozy evenings under the stars.
How can I access the onsite workspaces?
Accessing the onsite workspaces is easy and convenient. Simply log in to our Active building platform and reserve your desired time slot. It’s a hassle-free process that ensures you have a dedicated space when you need it.
Are there any communal BBQ or grilling areas available for residents to use?
Yes, we provide communal BBQ and grilling areas equipped with grills and seating, perfect for outdoor gatherings and cookouts with family and friends.
Are there any walking trails or paths within the community for residents to explore?
Yes, we have walking trails and paths throughout the community, ideal for residents who enjoy outdoor walks, jogging, or biking.
What appliances are included?
Each apartment is equipped with stainless steel GE appliances, offering a modern and efficient living experience. Our standard package includes a refrigerator, dishwasher, oven, and microwave. Additionally, every apartment features a washer and dryer for added convenience. Furthermore, select homes boast the luxury of wine coolers to enhance your lifestyle.
Is there a fee for parking?
Parking at our surface lot is complimentary for all residents! Additionally, for those seeking the convenience of private parking, semi-attached garages are available for rent within each building. These garage spaces are allocated on a first-come, first-served basis.
How quickly can I expect my maintenance request to be resolved?
We aim to resolve standard, non-emergency work orders within 24 to 48 business hours. Emergency maintenance requests receive 24/7 attention.
Is FIFTEEN51 a pet-friendly community?
Yes, we welcome up to two pets per household with a $300 pet fee per pet and $35 pet rent per pet per month. While we do not have a weight limit, certain breeds are restricted. We use PetScreening for animal verification.
Can I reserve the amenity center for a private gathering?
Our amenity center is a cherished space available to all residents for communal enjoyment. To maintain fairness and equal access, private reservations are not accepted, allowing every resident the opportunity to utilize this inviting space on a first-come, first-served basis. Each leaseholder is welcome to invite up to two guests to share in the amenities, fostering a sense of community and camaraderie among neighbors.
Do you offer storage?
Yes, we understand the importance of ample storage space, which is why we provide storage units in a range of sizes at affordable monthly rates, including options for bike storage. Our onsite staff is available to provide further information and assist you in finding the perfect storage solution to meet your needs.
Are there any community events or activities organized for residents?
Yes, fostering a sense of belonging and camaraderie is integral to our community ethos. That’s why we frequently curate an array of engaging community events and activities for our residents to enjoy. From social gatherings to wellness workshops, there’s always something exciting happening to bring our residents together and create lasting memories.
Is smoking allowed in the apartments or common areas?
No, maintaining a healthy and smoke-free environment is a top priority in our community. Therefore, smoking is strictly prohibited in both apartments and common areas. This policy ensures the well-being and comfort of all residents, promoting a clean and pleasant living environment for everyone to enjoy.
Are there any community guidelines regarding pets?
Yes, ensuring a pet-friendly and harmonious environment is essential to our community. Therefore, we have established guidelines to promote responsible pet ownership. All pets must be leashed when outside of the apartment, and pet owners are kindly reminded to clean up after their pets. By adhering to these guidelines, we create a safe and enjoyable space for all residents and their furry companions.
What is the process for renewing a lease?
Ensuring a seamless transition and continuity of your living experience is our priority. Residents will receive lease renewal information well in advance of their lease expiration date, allowing ample time for consideration. Renewing your lease is made simple and convenient through our user-friendly online portal or by reaching out to our dedicated leasing office. We’re here to assist you every step of the way, ensuring a hassle-free renewal process.
What happens if I need to transfer to a different apartment within the community?
Your satisfaction and comfort are our priorities, and we understand that needs may change over time. If you find yourself in need of transferring to a different apartment within our community, we’re here to assist you every step of the way. Our team will work closely with you to facilitate a seamless transfer process, ensuring minimal disruption to your living situation. Please note that apartment transfers are subject to availability and any applicable fees. Contact our leasing office to discuss your options and begin the process of finding the perfect new home within our community.
Do you offer any community-sponsored social events or gatherings?
Absolutely! At our community, we take pride in fostering connections among residents through a variety of engaging social events and gatherings. Join us and enjoy opportunities to connect with your neighbors while having a great time.
Is there a designated area for bike maintenance or storage?
We offer dedicated bike maintenance stations and storage areas to ensure your cycling needs are met with ease. Explore our amenities and enjoy hassle-free biking experiences!
What are the onsite workspaces?
Our onsite workspaces are designated areas within our community premises where residents can comfortably work or study. These spaces are equipped with amenities to facilitate productivity and focus.
Do you provide any amenities specifically for pet owners?
Yes, we understand the importance of pets in our residents’ lives. Our community features a dog spa, providing a convenient and comfortable space for pet grooming and care.
Are there any community events or activities organized around the outdoor amenities?
Yes, we organize community events and activities around our outdoor amenities, providing opportunities for residents to socialize, relax, and have fun together.
What are the average utility costs and are the trash and pest control fees optional?
Your monthly rent covers essential utilities such as water, sewer, trash, and pest control. Water and sewer costs vary depending on usage. The pest control fee ensures regular treatments for household pests, maintaining a clean-living environment. The trash fee includes doorstep pick-up service several times a week. Electricity service is facilitated through Kentucky Utilities, with charges based on usage. For insights into average utility costs, we recommend reaching out to Duke Energy.
What if I have my own appliance?
Regrettably, we are unable to accommodate the removal of any appliances provided within our apartment homes.
Is there elevator access? Can I use the elevators for moving?
Absolutely! Each building features convenient elevator access, making moving a breeze. Our spacious elevators accommodate most furniture items. Additionally, each building is equipped with two stairwells for added accessibility.
Where are the closest green spaces?
Our community boasts various green spaces, including our designated Pet Park. Located along Legacy Trail, Lexington offers numerous public green spaces. Visit Lexington Parks & Recreation for more information.
What are the pool hours?
Our pool is a delightful amenity available to residents during the warmer seasons, typically from Spring to Fall, allowing for plenty of time to enjoy it’s refreshing waters. Operating daily from 10 am to 10 pm, residents can soak up the sun and unwind at their convenience, weather permitting.
What are the hours of the amenity center and fitness center?
Our amenity center and fitness center are designed to accommodate residents’ varying schedules, operating daily from 5 am to 10 pm. Whether you prefer an early morning workout or a late-night relaxation session, our facilities are accessible to meet your needs throughout the day.
Is renter's insurance required?
Yes, ensuring the protection and security of our residents’ belongings is paramount. Therefore, all residents are required to have renter’s insurance in place. This safeguard provides peace of mind and financial protection against unforeseen circumstances, offering reassurance for you and your belongings.
Is there on-site management available?
Yes, ensuring prompt assistance and seamless resident experience is our priority. That’s why we have dedicated on-site management available during regular business hours. Our friendly and professional team is here to address any inquiries, provide support, and ensure that your living experience exceeds expectations.
Are there any additional fees for using the fitness center or other amenities?
No, we believe in providing comprehensive amenities without any additional charges. Access to the fitness center and other amenities is seamlessly included in your rent. Enjoy the convenience of staying active and indulging in our community’s offerings without worrying about extra fees.
Is there an online resident portal for submitting maintenance requests and accessing important documents?
Yes, we prioritize convenience and efficiency for our residents. Our comprehensive online resident portal offers a hassle-free solution for managing various aspects of residency. From submitting maintenance requests to accessing important documents, residents can conveniently handle their needs with ease. Experience seamless living with our user-friendly online portal at your fingertips.
What is the process for receiving packages and mail?
At our community, we’ve streamlined the package delivery process to ensure convenience for our residents. Packages from various carriers are delivered directly to our dedicated package room, where they are stored until pickup. Residents can retrieve their packages at their convenience. Additionally, regular mail is promptly delivered to individual mailboxes. While we take measures to safeguard your deliveries, it’s important to note that we are not liable for any package theft.
Is there an emergency maintenance hotline available outside of office hours?
Yes, we provide an emergency maintenance hotline for urgent maintenance issues that occur outside of regular office hours.
Do you offer any discounts for residents who refer friends or family to the community?
Yes, we offer referral incentives for residents who refer friends or family members who sign a lease.
What is the process for requesting maintenance after office hours?
For maintenance emergencies after office hours, residents can contact our emergency maintenance hotline for assistance.
What outdoor recreational amenities are available within the community?
Our community offers various outdoor recreational amenities, including cornhole boards, perfect for friendly games with neighbors and friends.
Disclaimer: The information provided in these FAQs is for general informational purposes only. While we strive for accuracy, we are not liable for any reliance placed on this information. We appreciate your understanding.
